Confidentiality & Your Privacy

Your safety, comfort, and trust are at the heart of every counselling session. We understand that opening up about your emotions, challenges, or personal life requires courage — and we take that responsibility seriously.

Your Information Stays with Us

Everything you share during counselling is treated with the highest level of confidentiality. Your stories, concerns, experiences, and emotional disclosures are protected and will never be shared with anyone without your clear permission.

Protected by Professional Ethics

Our counsellors and therapists follow strict professional ethics:

• No sharing of your information with family members, friends, workplaces, or third parties.
• Your written consent is required if any communication must happen for your wellbeing.

Secure & Private Sessions

Whether your session is online or in person:

• Your identity and session details remain private.
• Notes, assessments, and documents are securely stored.
• Your audio/video interactions are never recorded or shared.

Exceptions for Safety

The only rare exception to confidentiality is if there is a direct and immediate risk of harm to you or someone else. In such cases, your therapist will take the minimum necessary steps to ensure safety while still respecting your privacy.